Terms and Conditions koi288 – Platform Usage Terms

Welcome to koi288. This platform is managed and operated by koi288 to provide online casino and slot gaming services to registered members. By accessing, registering, or using any part of the koi288 platform — whether via web browser, mobile app, or any other supported access method — you hereby agree to be fully bound by the Terms and Conditions set out in this document.

If you disagree with any part of these Terms and Conditions, you are advised not to use koi288's services. Your continued use of the platform after any updated amendments are published will be deemed as your acceptance of those revised terms.

These Terms shall be read together with the koi288 Privacy Policy and our Responsible Gaming Policy, all of which form the complete agreement framework between you and koi288.

To be eligible to use the koi288 platform, you must meet all of the following eligibility requirements at all times during use:

• You must be at least 18 years old or above at the time of registration and throughout continued use.
• You must register and use the account personally under your own real name — registration on behalf of another person is strictly prohibited.
• You are not permitted to open more than one account at koi288. Discovery of multiple accounts under the same name or identity will result in the closure of all accounts involved and forfeiture of any balances.
• You are solely responsible for ensuring that your use of the koi288 platform is permitted under the local laws applicable to you.
• Koi288 employees, contractors, agents, and their immediate family members are not eligible to register as members or participate in any platform promotions.

Koi288 reserves the right to request identity verification documents at any time to confirm your eligibility. Failure to provide the requested documents within the specified timeframe may result in a temporary restriction or closure of your account.

During the registration process, you are required to provide accurate, current, and complete information including your full name, date of birth, active email address, and valid mobile number. False or inaccurate information provided during registration will be grounds for account closure without prior notice.

Password Security

You are solely responsible for maintaining the confidentiality of your account username and password. koi288 recommends using a strong password containing a combination of uppercase letters, lowercase letters, numbers, and symbols. Never share your login credentials with any other party.

If you suspect your account has been accessed by an unauthorised party, please contact the koi288 support team immediately via live chat. koi288 will not be held responsible for any losses arising from your own disclosure of login credentials.

KYC (Know Your Customer) Process

As a security and compliance measure, koi288 conducts an identity verification (KYC) process for all members. You may be required to submit copies of identification documents such as your national ID, passport, or driving licence, as well as proof of address such as a utility bill or bank statement. This process is carried out to protect your account security and ensure compliance with applicable financial regulations.

Koi288 offers a range of integrated deposit and withdrawal methods for the convenience of Malaysian members, including FPX, Touch 'n Go eWallet, GrabPay, and ShopeePay. All transactions are processed through a payment system protected by industry-standard encryption.

Deposit Terms

• Minimum and maximum deposit amounts vary depending on the selected payment method and will be displayed at the time of the transaction.
• All deposits must be made from an account or digital wallet registered in your own name. Third-party deposits are not accepted.
• Koi288 does not charge any processing fees on deposits; however, payment providers may impose their own charges.
• Successful deposits will be credited to your account within minutes of payment confirmation being received.

Withdrawal Terms

• Withdrawals can only be processed to a bank account or digital wallet registered in your name that has completed KYC verification.
• The minimum withdrawal amount is as stated on the platform's transaction page. Withdrawal requests that do not meet the minimum threshold will not be processed.
• Koi288 processes withdrawal requests within 1 to 3 business days after full identity verification is complete. In most cases, withdrawals are completed within a matter of hours.
• Koi288 reserves the right to conduct security checks prior to approving any withdrawal in order to protect the integrity of your account.

Koi288 offers a variety of bonuses and promotions from time to time to reward member loyalty. Each bonus is subject to specific terms stated in the relevant promotion, and should be read together with these general Terms and Conditions.

Wagering Requirements (Rollover)

• All bonuses are subject to wagering (rollover) requirements that must be met before withdrawals are permitted. The rollover requirement for each bonus is clearly stated on the relevant promotions page.
• Bonus funds cannot be withdrawn directly. They must first be used for gameplay until the wagering requirements are met.
• Some games may not count, or may only partially count, toward fulfilling bonus wagering requirements. The list of eligible games is stated in the relevant promotion terms.

Bonus Abuse Prohibition

Koi288 takes any attempt to abuse the bonus system seriously. Activities considered bonus abuse include registering multiple accounts to claim welcome bonuses repeatedly, using automated software to claim bonuses, or any form of coordination between multiple accounts to exploit promotions. Accounts found to be involved in such activities will be terminated immediately.

All games on the koi288 platform use Random Number Generator (RNG) technology that has been independently audited by international certification bodies. This ensures every game outcome is truly random, fair, and cannot be manipulated by any party.

• Game results are final once a round or bet has been completed. No appeals against valid game results will be accepted.
• In the event of a technical disruption such as an internet disconnection or server failure during gameplay, koi288 will endeavour to restore the game to its last recorded state. However, koi288 does not bear responsibility for losses caused by disruptions on the user's end.
• The use of automated software, bots, or any tool designed to gain an unfair advantage in games is strictly prohibited and may result in immediate account closure.
• In the event of a technical error that affects a game result, koi288 reserves the right to void the related bets and refund the wagered amount to the member's account.

Koi288 expects all members to act in a responsible, honest, and respectful manner in all interactions on the platform. The following activities are strictly prohibited:

• Fraud, identity impersonation, or the submission of false information in any form.
• The use of any technique or software intended to exploit vulnerabilities in the platform's systems.
• Money laundering or any illegal financial activity conducted through the koi288 platform.
• Harassment, threats, or language that is obscene, offensive, or threatening directed at support staff or other members.
• Any attempt to hack, breach, or disrupt the technical infrastructure of the koi288 platform.

Violation of any of these conduct rules will result in appropriate action, including warnings, temporary suspension, or permanent account closure depending on the severity of the breach.

You may close your koi288 account at any time by contacting our support team via live chat. Before closure is processed, all valid balances that meet the withdrawal requirements will be returned to you within the stipulated timeframe.

Koi288 reserves the right to suspend or close any member's account without prior notice if:

• A member found to have violated any provision of these Terms and Conditions.
• Suspected or confirmed fraudulent activity, bonus abuse, or system manipulation.
• Requests from legitimate regulatory authorities or law enforcement agencies.
• Requirements to protect the security of the platform or other members.

If an account is terminated due to a terms violation, any remaining balance in the account may be forfeited depending on the nature and severity of the violation committed.

Koi288 provides the gaming platform on an "as-is" basis and makes no warranties or representations regarding the uninterrupted availability of the platform. koi288 is not liable for:

• Losses resulting from internet service disruptions or technical failures beyond koi288's control.
• Indirect, consequential, or punitive losses arising from the use of the platform.
• Disputed game results arising from a misunderstanding of the game rules.
• Loss or theft of account information resulting from the user's own negligence.

The maximum total liability of koi288 to you under any circumstances shall not exceed the amount of your most recent deposit into the platform within the thirty (30) days preceding the relevant claim.

Koi288 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any amendments that take effect will be published on this page along with the new effective date.

It is your responsibility to review this Terms and Conditions page periodically to stay informed of the latest version. Your continued use of the platform after any amendments are published constitutes your acceptance of the revised terms.

These Terms and Conditions are governed and interpreted in accordance with international legal principles applicable to online gaming platform operations. Any dispute arising from or relating to these Terms shall be resolved through binding arbitration in accordance with procedures established by koi288.